Warranty & Returns
New Warranty Beginning 04/01/19
We stand by our products and are confident you will love them! We guarantee your satisfaction! If you're not satisfied, you may exchange or return unused merchandise purchased on GorillaWhips.com for a full refund, less the original shipping charges and 15% restocking fees, within 30 days of the purchase date. You are responsible for the shipping charges.
If you purchased your Gorilla Whips product through a Authorized Dealer, please follow their return policy for refunds. If you do not have any luck there, let us help you out! For up to 30 days, and with proof of purchase, gift receipt or a packing slip from a Gorilla Whips Authorized Retailer, you may exchange an unopened Gorilla Whips product for store credit (only valid on GorillaWhips.com). You will just have to cover shipping.
Gorilla Whips Offers Lifetime Warranty Coverage
If your Gorilla Whips product broke for no apparent reason, then it may be a manufacturer defect. Simply submit a claim, send pictures of all sides of the product, send the product back for a warranty inspection (if asked to do so, however we try not to), and tell us what happened. If the claim is approved, we will set you up with 100% product replacement. Customers are responsible for all warranty shipping costs.
Note: Altering the item voids the manufacturer defect warranty. (Altering includes, but is not limited to, cutting wires on the controller, cutting the whips to be shorter, rewiring original wiring setup, mounting on a different holder, changing the pin configuration, or running an oversized flag etc.) Any signs of gouges, stress marks or impact scratches on the led tubes will void its' manufacturer defect warranty. Submerging your whip voids its' manufacturer defect warranty. Our whips are water resistant and do great in a rugged environment, but for those that get really crazy, full submersion in lakes, ponds, rivers, swamps, or anything else voids the manufacturer defect warranty. Improper installation or running an over sized flag will also void its' warranty. Customizing and/or reprogramming your Xtreme Silver LED Whip remote voids the remote warranty. If you begin programming the remote to do certain effects and you break it, this voids the manufacturer defect warranty.
Customers who run 5ft/6ft lengths Gorilla Whips LED Whips with larger 2'x3' or 3'x5' flags on high speed vehicle should be using our HD LED Whip Springs (offered at a discount with the purchase of LED whips). Warranty requests where the customer has failed to use HD LED Whip Springs under these circumstances are considered "customer caused", and are warrantied as described below.
Breaks & Other Issues Caused By The Customer:
Gorilla Whips now offers coverage for broken whips or wear and tear caused by our customers. If you break your whip in a crash, or cause any other damage to the whip and/or parts, Gorilla Whips will replace the whip with a BRAND NEW WHIP (not repaired or refurbished), or other parts, for 50% of the retail price of the whip, plus shipping. Just submit a claim, send the product back, and pay the 50%, and we'll ship the brand new item to you quickly.
Submit a claim:
Please allow 5 business days for us to process your claim. Once approved you will be able to print out an RMA form to include when you send your product back to us.
Please e-mail any questions at firstname.lastname@example.org.